[Resolved] Pepperfry — showed me one product, sold me another | |||
I went to buy a dining table from pepperfry in indiranegar, bengaluru. I liked a product on display and wanted to buy it. The person helping in the shop told me the same colour is not available but i can buy the same product in a different colour. I did not mind a different colour, so i decided to place the order on a laptopn in the pepperfry showroom. Once i returned home, i realised they made me place an order for different product. Pepperfry's customer service was not available at that moment, so i waited 15 hours for their customer support to open. When i spoke to them and explained that i was made to order the wrong product, pepperfry refused to cancel my order and refund the amount. This is my query. Was this information helpful? | |||
Apr 18, 2020 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Mar 18, 2020 Pepperfry Customer Care's response Dear Ismail, please share your Pepperfry order details and we’ll check and get back to you soon.
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+91 22 6157 6157
Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
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1. Very bad quality of product.
2. Customer service is pathetic.
3. Unable to return even when if it is not liked by the customer.
4. This is a cheat website and should be blocked.