[Resolved]  Pepperfry — siramika solid wood sheesham wood tv console in honey oak finish by mudramark

Address:

Mumbai City, Maharashtra

We wanted wooden TV unit, so we visited PepperFry showroom at Kandivali West. We have seen finish / colour of Siramika Honey Oak Bar Unit and we found it matching with rest of my wooden furniture. We ordered Siramika Honey Oak TV Unit on 23-Jan and received it on 6-Feb. To my surprise, we have received dark TV unit (below) which is not at all what we have seen in showroom or on website. We requested Pepperfry to do re-polish. They have sent their carpenter (Shabbir Shaikh) and he too agreed that it is too dark and cannot be made light without removing dark polish.

Now started my painful follow-ups. Their resolution team manager "Sarvesh S" denied that their carpenter has agreed that TV unit is dark and insisted that it is same as shown on website and showroom. He refused to do re-polish, or replace or give refund. I was also told that I cannot modify polish or else my warranty will lapse! I have again spoken to carpenter, he confirmed that he has told his team that TV unit is dark. So, where is the integrity of "Team Pepperfry"? Since then I'm almost following up on daily basis to get it re-polished or get replacement or refund.

After all these days, I have understood that Pepperfry model is completely different from Amazon or Flipkart, where you can easily return products. Your ratings and feedback do not appear on product page.

Do we as customer have to accept whatever they deliver to us, whether we like it or not?