[Resolved] Pepperfry — Unprofessional behavior and damage caused by the carpenter assigned by Pepperfry.

sitansu purva

from Mumbai, Maharashtra

Address:	600073
Website:	www.pepperfry.com

Extremely displeasured by Pepperfry staff ( carpenter and customer care) ..
Delayed delivery of product in the name of quality control and carpenter was assigned for the assembly the next day of delivery of product . After calling the assigned carpenter as per the SMS notification and continuous follow up, still he didn’t turn up for the entire day .After escalating about his unavailability, Pepperfry was unable to assigned another carpenter . The next day the carpenter ( K K BALAJI) turned up with extremely unprofessional behavior. He damaged the product while unpacking, leaving scratch marks here and there in bed and finally left with half assembly done .
In short - Buying a product from Pepperfry is waste of time and loss of peace of mind. I won’t recommend any one to give any sort of business to these unprofessional Pepperfry company.

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Feb 13, 2017

Complaint marked as Resolved

Pepperfry compensated 3000/- after mutual consent . Mail received from ([email protected]) as given below, Dear sitansu, We are sorry to have provided a less than satisfactory experience on this item(s) you bought on Pepperfry.com. At Pepperfry, we try very hard to ensure your delight, however, on rare occasions such situations do arise. We thank you for bearing with us. As per our discussions, we have initiated a refund of 3000.0. The amount will be credited back to the same account / card used for payment. The refund process may take 3-7 working days from the date of initiation. The refund will reflect under the name of "Trendsutra Platform Services PVT LTD" (our parent company). The details of the refunded item/s are given below. We sincerely regret that this transaction has ended in a refund and apologize for the disappointment and the inconvenience caused. We hope to delight you when you make your next purchase on Pepperfry. Do feel free to call us on 022-6157 6157 in case you have any questions.

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Pepperfry Customer Care's response Hi, Apologies for the inconvenience, please share the order number to assist you further.

Feb 08, 2017

Updated by sitansu purva ORDER Number :[protected]

Feb 09, 2017

Updated by sitansu purva To
The ConsumerComplaints Board,
This is bringing to your notice that Pepperfry team has not taken any action with regards to my complaint.
Calling customer care for grievance seems doesn’t affect them at all. It’s seems to be simply waste of time for customer.
I feel the way Pepperfry is working is nothing less than a online fraud. They didn’t even share invoice of the product purchased. They don’t have any complaint board to register any grievance except customer care number which is of no use.
Even I asked them to return product and refund my money they are straight forward saying I cant return product which is against their portal advertisement “Easy Return Policy”.
If there is no valid action taken against my complaint by COB today, I will be compelled to seek legitimate action against Pepperfry for Online fraud. There won’t be any out of court settlement from customer side.

Feb 09, 2017

Updated by sitansu purva Pepperfry portal new complaint and feedback ? section doesn't allow you to raise complaint since they kept submit button as disabled => u cant submit your complaint entries ( Truly Frustrating ) think hundred times before buying online especially from Pepperfry kind of FRAUDs.

Verified Support

Feb 12, 2017

Pepperfry Customer Care's response Hi, As discussed, please refer to the registered email id.

Feb 13, 2017

Updated by sitansu purva Thanks Consumer Complaints Forum team for taking immediate action .

Pepperfry refunded 3k as a compensation after mutual consent. Hence marking this incident as resolved.

Please find the inline comment by Pepperfry team as given below,

Dear sitansu,

We are sorry to have provided a less than satisfactory experience on this item(s) you bought on Pepperfry.com. At Pepperfry, we try very hard to ensure your delight, however, on rare occasions such situations do arise. We thank you for bearing with us.

As per our discussions, we have initiated a refund of 3000.0. The amount will be credited back to the same account / card used for payment. The refund process may take 3-7 working days from the date of initiation. The refund will reflect under the name of "Trendsutra Platform Services PVT LTD" (our parent company).

The details of the refunded item/s are given below.

We sincerely regret that this transaction has ended in a refund and apologize for the disappointment and the inconvenience caused. We hope to delight you when you make your next purchase on Pepperfry.

Do feel free to call us on[protected] in case you have any questions.