[Resolved]  Pepperfry — Warranty claim denied against a faulty product

I ordered an office chair from PepperFry which had a slight tilt towards the right from the start. Earlier it was barely noticeable but as the time went ahead it started getting worse and I raised a repair/return request with PepperFry.
The customer care called me up and heard to my query and mentioned that since the defect is from the start, the damage should have been reported within 7days and hence the warranty claim is not valid for this product.
Now I am stuck with an office chair which is of no use to anyone.