[Resolved] Pepperfry — warranty for elegant chimney not reachable

RAJARETHINAM JEROME

from Chennai, Tamil Nadu

Address:	New Delhi, Delhi
Website:	www.eleganthomeappliances.com

I bought elegant germany ele - 1008 chimney on 5 march 2016 via pepperfry.
Warranty is to cover motor function for 5 years.in 18 months it has stopped running. Warranty services unreachable.
Invoice no. 6084
Order no.[protected]ak1368482-s-pm6104

I have visited the website of elegant home appliances and i have explained the issues several times. Yet no response.

Pepperfry made some offers and we ordered the product, although elegant company is in delhi.
Now i have no way of reaching out to them.

The customer care number given in warranty card gets automatically disconnected.

Customer name. Rajarethinam
M. [protected]

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Jan 6, 2018

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Nov 27, 2017

Updated by RAJARETHINAM JEROME Warranty of 5 years specifically including the motor of chimney appears to be of little use when the motor fails within 18 months

Verified Support

Dec 06, 2017

Pepperfry Customer Care's response Hi Rajarethinam,

Hope the conversation was helpful. We have sent you an email with the information, please refer the same for further correspondence.

Regards,
Pepperfry