[Resolved] Pepperfry — worst afterservice

ipeecee

from Muzaffarnagar, Uttar Pradesh

Website:

www.pepperfry.com

I purchased a floating shelf from pepperfry and the order no is[protected]. It is mentioned on their website that the product contains 3 shelves, wall screws and plugs. When the product was delivered, the screws were missing. I contacted them twice and they asked me to send image of the product. I can send image of the product but does it really make sense, is the product defective/damaged?? One can hide the screws and take pictures. Pepperfry, i have been their long time customer but such brands really do not value customer loyalty. Their dumbness and no after-service is going to make them lose customers.

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Nov 23, 2018

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

Pepperfry Customer Care's response Hi, We spoke and hope the conversation was helpful. As discussed an email with the resolution is been sent to your registered email id. Kindly refer to the same for further correspondence.