Pepperfry — wrong product delivered and broken during installation

Pepperfry order[protected]
Issue 1- we ordered a bed in nov 2018 and raised installation request in feb 2019, as our interior work was going on in our new flat

The person from pepperfry came for installation and said it can’t be installed as the side panels don’t belong to the model we have ordered. Now pepperfry says because 7 days are over, they will not replace it.

We are not asking for replacement, we are only asking them to install it. Are not defective products covered under warranty? This is a defective one as we are not even able to install it

Issue 2- while installing the bed side tables, the technician broke the drawer channels. Image attached and we have his video confession as well

Customer service response is disgusting and very unprofessional

Regards

Ajay maheshwari
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I was ordered 5 chair with order I'd[protected] mistakenly order different address, but there no option to change address.please change my address to pin 752101

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