[Resolved] Pepperfry — wrong product delivered - sofa

Shalinimba1986

Address:

SMR galaxy AECS layout, 560037

I bough a sofa from pepperfry that was supposed to be made of cotton & polyester fabric. They delivered the item with wrong fabric that is suede fabric. The color also is not the one which is at thier app.
When i contacted to customer care they denied help saying it is the same fabric and there is nothing wrong.
I contacted the merchant dreemzz furniture also for return or replacement but he also denied to do so.

Both of them now has cheated by hard earned money for 50000

+1 photos

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Mar 20, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Pepperfry Customer Care's response Dear Shalini, the product delivered is as per the description mentioned on the website. Please check the detailed product information to know more. If you still have an unresolved concern, please provide your Pepperfry Order details and we shall revert shortly.