Pepperfry.com — arisa bed box with side tables and four door almirah

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Pepperfry.com

Mail sent pepperfry
Dear sir,
My wife dr namrata sood placed four orders on your platform.
Orders no[protected] of ariasa king sized bed with storage box with side tables and four door ward robe worth rs 24689/- (Including installation charges of rs 250/-), order no[protected] for ren king sized beds with storage box and bed sized tables for rs 16609/- (Including instalation charges of rs250/-), order no[protected]for 78x72 cm 5 " mattress for rs10959/-and order no[protected] for caspain dressing table for rs 10750 (Including 250 installation charges). The first two orders no[protected] and[protected] were delivered on 08/01/2020 at approx 1400 hours. While the service engineer started the installation of both items it was realised that the above two orders[protected] and[protected] were not matching the products she had ordered and also not matching the product specification given in your platform for the same. The specifications mentioned were box storage in the bed, where as the item supplied had no box storage and only had storage space.in fact the storage space had 8 mm ply placed on the floor, not attached to the bed denoting the storage space. The english language meaningof box storage is a container with a flat base and sides and container means an object for holding and transporting something and items supplied does in no way look like a box storage. It is just a storage space. Therefore my wife and me both initiated a return and refund of the above two items. The refund of order no[protected] was initiated after multiple calls to support centre and intervention of the senior staff, while the return memo of order no[protected] has not been initiated nor the refund, though my mails and discussion on phone calls included both the items for refund. I am surprised at your callous and unprofessional attitude towards your customer since refund for the smaller amount value only has been initiated and not the bigger amount value.in fact yesterday, after multiple discussion your senior customer manager agreed for refund for order no[protected] but to the pepperfry wallet. This is against the basic principle of justice where in refund does not come to my wife or me directly (For your information the transactions were made from my bank account) and she/me is forced to buy things at your platform to utilise the refund into pepperfry wallet. With such a bad experience, the refund into my account from where transaction occurred is the most justifiable way of refund. This is despite the fact that the problem of difference in the product supplied and the specifications shown of the items at your platform for both orders is same and pointed out simultaneously.
It is very sad that a company of your repute treats its customers in such a shabby way, highly unethical, and un professional.
The other two orders[protected] [protected] were subsequently received and installed and accepted.
I therefore final time am requesting to initiate a return memo of order no[protected] and inturn issue a refund into my account from which the order amount was debited to avoid any financial loss to me.
It would be in the principal of natural justice that when two items are not matching specifications, the refund of both items should be initiated, rather than one only, that also of smaller value.
This is the final mail towards your end and uf i do not get a refund, i will be forced to initiate more action which may not be in the interest of your company.
Yours sincerely
Brig ak sood
[protected]/[protected]

Mail sent today at 2200 hours

Dear sir, in reference to my mails dated 8th jan 10th jan, 11 th jan (Twice) and 13 th jan 2020, it is very surprising that the response mail comes with in two min of my mail which says the the complaint has been resolved and please send another mail. It is highly unfair that a mail is sent within two min which says complaint is resolved whereas the complaint stands as it is. It is very unfortunate that two orders id[protected] and[protected] with same complaint with incongruity between product specification s and items supplied by you are dealt differently where in return of item related to order no[protected] is issued and refund to my account promised while no action has been taken for the order id[protected].in fact i am being told that return will be intimated only if i agree to have refund into my pepperfry wallet. This is holding a person to ransom. This is highly unfair and unprofessional. This speaks volumes about the ethos and ethics of the company and then you expect the customer to continue a business / customer relationship.
I have been adequately harassed and now is leading to mental and financial loss to me. I will not bear this. I am being now forced to look for other avenues to solve my problem. I assure you that if my problem is not solved in the next 24 hours i will be forced to initiate a legal action
Warm regards
Yours sincerely
Brig ak sood
[protected]/[protected]