Pepperfry.com — my pet tuffy has expired due to pepperfry termite infested furniture

I have purchased TheArmchair Dining Table set INR 38000 from Pepperfry.com which delivered with TERMITE INFESTED due to which my other furniture got infected.

After raising return complaint I didn't receive reply for next 4 days from Pepperfry on5th day I got the response for asking more 2 days. In between these days my furniture got infected due their INFECTED prod, when I asked them for compensation they 1st denied after few days they were started to give me threatening calls, this spam was almost for 7 days after 7 days they informed me regarding the Supervisor who they wanted me to allow at my home. I Raed the Facebook complaint against the Pepperfry where one lady mentioned how the Pepperfry technician did the robbery at her home. It's totally not SAFE to allow them at your home. Then also I didn't deny.
After that they asked me for Bill but when I asked about confirmation on compensation they were again not ready to give me assurance for the same.

Now the time is I HAVE LOST MY PET TUFFY due to TERMITE INFESTED product and I don't know who will be the next.
Society members are shouting me to dispose the product as they are suffering health issues due to this poisonous product.

Pepperfry employees are giving me threatening calls too.
Very RUDE while talking.

If they are not doing anything wrong then why did they BLOCK Me on Twitter and Facebook when I raised complaint on social sites.

You can see the fungus in attached images.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Pepperfry customer support has been notified about the posted complaint.
May 22, 2018
Updated by Tripri
Pepperfry Order[protected]
I have purchased TheArmchair Dining Table set INR 38000 from Pepperfry.com which delivered with TERMITE INFESTED due to which my other furniture got infected.

After raising return complaint I didn't receive reply for next 4 days from Pepperfry on5th day I got the response for asking more 2 days. In between these days my furniture got infected due their INFECTED prod, when I asked them for compensation they 1st denied after few days they were started to give me threatening calls, this spam was almost for 7 days after 7 days they informed me regarding the Supervisor who they wanted me to allow at my home. I Raed the Facebook complaint against the Pepperfry where one lady mentioned how the Pepperfry technician did the robbery at her home. It's totally not SAFE to allow them at your home. Then also I didn't deny.
After that they asked me for Bill but when I asked about confirmation on compensation they were again not ready to give me assurance for the same.

Now the time is I HAVE LOST MY PET TUFFY due to TERMITE INFESTED product and I don't know who will be the next.
Society members are shouting me to dispose the product as they are suffering health issues due to this poisonous product.

Pepperfry employees are giving me threatening calls too.
Very RUDE while talking.

If they are not doing anything wrong then why did they BLOCK Me on Twitter and Facebook when I raised complaint on social sites.

You can see the fungus in attached images.

May 23, 2018
Updated by Tripri
Pepperfry still troubling me. Not giving satisfactory resolution.
My Society members insisted me to clean the product for others safety.
When my med started to clean she has fainted.
Pepperfry does not afraid to anything and doesn't care for anything.
please take action against this?
May 25, 2018
Updated by Tripri
It's not yet resolved.
May 28, 2018
Updated by Tripri
Pepperfry.com Employee Gaurav Mishra sending unexpected emails instead of resolution.
Pepperfry is spoiling our society's healthy atmosphere.
If an unfortunate incident happened, Pepperfry will be responsible.
It's been more than month now I have placed an order for but still didn't receive resolution.
Situation is getting panic now.
Please take action on this matter.
May 29, 2018
Updated by Tripri
I am really fed up now. I lost my money, I lost my image due to this infected product.
Now Pepperfry.com is trying to change their statements.
Not ready for compensation and refund too.
What about my losses?
It's Harrassment.
I am feeling to end my life. It's getting impossible.
I am not getting my money . compensation back for what mistake. I just done one mistake. I have purchased the product from Pepperfry.
Where is the resolution?
From last one month I am fighting for my rights.
I want resolution.
Pepperfry is harassing me, my family, my society instead of resolution.
It seems Employee Gaurav Mishra is taking me personally.
Please tell me where can I share the phone recordings where Vipul Chowhan and Gaurav Mishra insulted me.
Jun 01, 2018
Updated by Tripri
Resolution is not provided by Pepperfry.com
Jun 19, 2018
Updated by Tripri
Pepperfry.com and Employee Gaurav Mishra harrassed me badly.
I have filled FIR against Pepperfry.com to Vikhroli Mumbai Police and issue Legal Notice too as I was not getting resolution from Pepperfry.com with the help of Online Consumer Court.
Ready for next level too. Will going to Sue them.

Complaint comments 

Comments

It's been more than month now.. Resolution is not provided.. if consumer court is not able to give me justice then atleast let me know.

I think I have to end my life then only I will get resolution.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1617
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information