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Pepperfry

[Resolved]  Pepperfry.com — return of product with manufacturing defect

Address:Rohtak, Haryana, 124001
Website:Pepperfry.com

I purchased a peacock metal wall art with order no[protected]. But this product has sharp edges and not smooth on the joints. Moreover the paint is also not proper. I have sent return request but they refused stating that since it's a wrought iron product and it will be displayed on the wall. So it will not hurt. The complaint regarding color was dismissed stating that the color is always not very clear in photos. They are cheating. Please look into the matter
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Sep 22, 2019
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Aug 15, 2019
Updated by Garima Dalal My complaint has not yet been resolved. I don't know why u have marked it as resolved. Plz let me know the resolution
Verified Support
Aug 22, 2019
Pepperfry Customer Care's response Dear Garima, we checked, the product is as per the manufacturing features & does not have a warranty. Hence the return is denied as per the terms & conditions of the return.
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Comments

I ordered table from Pepperfry on 5th Aug 2019
11 pm.

on 6th Aug 2019 i changed my mind and tried to cancel the order from site, but there was no option to cancel the order so When I called the customer care, they are saying there is no policy for cancellation
when I check the delivery date is 21/08/19.

Help me to resolve this issue.
Reply
Pepperfry Customer Care's response, Aug 15, 2019
Verified Support
Dear Sunil, please share your Pepperfry order details and we’ll check and get back to you soon.
Good morning.
I am Javed, I ordered study table on pepperfry and did online payment.
I should recieve the product by 13th to 17th August 2019. But not delivered. No response from from pepperfry by call or email.
Please find more details in attached file

Reply
Pepperfry Customer Care's response, Aug 20, 2019
Verified Support
Dear Customer, we apologies for the delay. We will get this checked with the merchant and revert you soon with an appropriate update.

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