[Resolved]  Projekt Perfumery India — bad fragrance supplied and not respecting money back guarantee

Website:perfumery.co.in

Dear consumer complaints,

I made a transaction with perfumery india for buying 10 fragrance bottles for gifting.

30/03/2018 rs. 33, 240.50

I received the fragrances i ordered late almost after 2-3 months.

Then, they were not genuine (No boxes, bubble wrapped, off putting artificial scent, very poor quality).

They have a money back gurantee (See https://perfumery.co.in).

I approached the company to return packed bottles as is and get refund. Initially they agreed to give money back for 3 bottles and replacements for the rest. I was ok with that offer.

However, now they are refusing to refund anything but 3 bottles!

I spent a lot of time trying to convince them to take return and give me refund but they are not listening.

Perfumery india is doing scam in the name of money back guarantee and cheating customers.

Can you please have them take return and give refund?

Thanks
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Aug 3, 2018
Complaint marked as Resolved 
Projekt Perfumery India customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2018
Projekt Perfumery India Customer Care's response
Sir

You Ordered DUA Fragrances, Which by brand itself comes without any box doesnt matters where you order from.

Same is Mentioned on Website as well and was communicated to you before processing order.

We are Official Distributor of DUA Fragrances, and all products delivered to you are 100% Original . We can give it to you in Writing and can get in writing from Dua Fragrances as well.

We called you before processing the order and told exact same thing "that as standard these do not come in Individual Boxes ", and Offered Customised Gift Boxes of 3 Each(as you can see in Pic you posted) and 1 Complimentary Unit.

Usually we keep 3 bottles in stock, Your order of 10 was a Custom Order and based on your order we procured from USA for which you waited as well.

For same reason, we offered to take back 3 bottles.

Also, this order is 3 months old now . we delivered your order almost 40 days back.

Thanks
Jul 04, 2018
Updated by ParagPanditPune
They took money and kept me waiting for 2 3 months to send parcel after ordering online.

Then the fragrance was not good and after i ask for refund/ exchange, it has been 3 weeks. So yes, it's been nearly 4 months of frustration!

They agreed to refund 3 bottles and exchange balance in perfumes. (See attached)

Now they are not ready for refund or exchange.

Stopped responding without resolution.

Jul 17, 2018
Updated by ParagPanditPune
This is not an all India Perfumery portal as one would imagine with all the bogus ticket based support and 2X money back guarantee advertised on the homepage.

Its a dicey 1 man show run from Ahmedabad. Mohit the guy will say something to you and not honor his word!

Avoid this site guys!

Complaint comments 

Comments

Hello,

This is regarding order no.[protected]

I had ordered 3 cologne(amounting to more than 9000 rs) but have been delivered only 2 items ie. Thierry mugler cologne hasn't been delivered. I have made payments for all 3 cologne.

I have made numerous phone calls but have not been picked. Neither has my emails been responded to.
########### BUYERS BEWARE ###############

This fake guy Mohit is cheating customers with his fake perfumes and website. He should be put in JAIL. I'm making a case against him and will soon serve him a legal notice.

He's only selling the original perfumes from his store and to other perfume retailers. But online, he's selling one batch of perfumes in diluted form and other batches mixed with artificial oils or ITTAR. This can lead to very bad health effects on skin and lungs!
Last but not the least, he will always ship your order without some item or the other. Then he keeps ignoring your calls and whatsapp msgs for months until you give up calling altogether!

MC, I will get you arrested soon. BKL Mohit, it's time we close your shady operations.

########### BUYERS BEWARE ###############

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    +91 84 8889 9048
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    Shyamal Cross Road, Ahmedabad, Gujarat, India - 380051
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