[Resolved]  Projekt Perfumery India — chanel perfume order cheating[protected]

Website:

perfumery.co.in

This complaint is about extreme unethical and unprofessional attitude by projekt perfumery and its owner mohit. On 20/5/18, i made an order for chanel allure eau extreme perfume on their website and paid rs 9999. But ever since i have made the order and payment i never received a single update from their end regarding my order. Given the delay i was facing i called them after 1 week of ordering and i was told that by the end of may i will receive my order. This bluffing and false assurances continued week after week for 3 weeks and on last monday i. E 11/6/18 when i once again called them to enquire about my product, i was told that they have received my product at their end and will ship it and soon inform about the shipping details.4 days passed since then and i have not received a single information about the shipping details and on enquiring they said that due to ramadan season going on, logistics is a problem now. Are they fooling people?? Today evening i. E on 15/6/18 when i again called them, now they are saying that they have received the wrong chanel product at their end, so they’re going to initiate a refund. Accordingly i sent all my account details and they said that today itself i. E 15/6/18 i will receive my refund will process at the earliest i. E today itself. It is 3 hours since then and i have not received a refund and on top of that after giving repeated calls of 4-5 times they manage to pick the call once and very sweetly and politely shift the topic of refund to some other point.in the era of imps and mobile banking does it take this much time to initiate a refund and secondly when they received the wrong product why did they kept lying to me about shipping the product to me and suddenly today talking of refund. This website projekt perfumery and it’s owners are cheaters who have no task other than cheating and fooling innocent customers. It is my ardent request to consumercomplaints to please arrange to refund my hard earned money at the earliest and bring cheat companies like perfumery to books. The number given on the portal is [protected]