I placed an order for penhaligon's endymion on april 14, 2018. The order status remained "order received" and i got no updates from their side. I sent an email on april 19th and got no response. Tried calling the number listed in their website and they cut the call and sent an sms asking me to sms/whatsapp instead. I immediately sent both an sms and a whatsapp message asking when i can expect the product. The reply to the sms was "in 2 days". I wasn't sure whether it would be shipped in 2 days or if it has already been shipped and will reach me in 2 days. I asked that and got no response. I sent another sms asking them to respond and got no answer. I then sent an email asking them the status and that i was not convinced with their lack of responses and status updates. Got no answer to the email yet but got an sms with the message "delivered" which i assumed was the answer to my question on whether the product will be shipped in 2 days or will reach me in 2 days. The reply was very blunt and i wasn't impressed at all. I even messaged back and told them this. The next day i received an email saying "i think we already spoke on the phone".
Waited for 4 days and today is april 23rd and i haven't received the item yet. Sent an email yesterday and an sms and whatsapp message today and haven't received any response yet.
To say the least, their customer service is appalling. No response at all. The order status hasn't changed in the website. I don't know what to do with them. I mean if it's going to take some time to ship it why not tell me that? Why not give me a tracking id so i can track it myself. What's going on?
Beware users. They may never ship an item after you've paid for it probably until you raise some complaint and force them to ship it. I was so excited to find a website in india with a lot of niche fragrances. But their pathetic customer service has disappointed me greatly. Was this information helpful? | 
This fake guy Mohit is cheating customers with his fake perfumes and website. He should be put in JAIL. I'm making a case against him and will soon serve him a legal notice.
He's only selling the original perfumes from his store and to other perfume retailers. But online, he's selling one batch of perfumes in diluted form and other batches mixed with artificial oils or ITTAR. This can lead to very bad health effects on skin and lungs!
Last but not the least, he will always ship your order without some item or the other. Then he keeps ignoring your calls and whatsapp msgs for months until you give up calling altogether!
MC, I will get you arrested soon. BKL Mohit, it's time we close your shady operations.
########### BUYERS BEWARE ###############