Projekt Perfumery India — order not received even after 3 months have passed

I had ordered a perfume - 'Amber Blend by Davidoff for Men - 100ml Retail Pack' on April 26, 2019. The Order ID is #4994. Since the order was placed, I have followed up with them multiple times, over email, chat and phone, but have not heard back so much as a word till now. Please help me get my item delivered or a refund of the full amount. I am attaching the mail confirming my order and my follow ups.