Projekt Perfumery India — order not shipped after 12 days of placing order

Address:

Shyamal Cross Road, Ahmedabad, Gujarat, India - 380051, Bangalore, Karnataka, 560034

This is for order number 12032 placed on perfumery. They promise shipping in 24 hours and this has been pending for 12-13 days now. The worst is the concierge that they advertise.. No one responds and no reply to emails as well. Order was placed on 30th august '19.

This is the worst form of customer service i have seen from any company. After a few follow ups someone did reply on 6th and told that they will ship this on or before 10th. If they don't they'll doubt the capability of their own company.

I have been trying to reach them again on all their so called concierge services and phone numbers i could find. Emailed them several times.. Everything is unresponsive

This company just needs to shut down if they can't keep communication with the customer