Personal — arakkonam station master not taken action against lost of our luggage

Address:

Vellore, Tamil Nadu, 631003

Dear sir/madam,
My brother in law working in ac coach mechanic in bangalore division.
Yesterday we packed dinner for him to give at ajj station.
Unfortunately we have given pataliputra-yeswanthpur (12296-sanghamithra exp) next before ac coach instead of pataliputra-bangalore (22351-weekly) train coming backside of this train.
We confused due to both train to blr from pataliputra, my wife doesnt know train no.
Due to train stopped arakkonam-1mt not able to track my brother in law coach&him. Mobile he was not attended.
Based on his instructions, we thought only one train coming late yesterday-7.1.2018 from pataliputra.
We have requested duty station master and rpf for collecting dinner bag in previous train in katpadi and handover to back side coming train and handover to coach attendant staff's
We have made 5person dinner-non veg.
But station master-rpf-told call 182-but all are neglected and no responsible our view.
There is no safety and responsible in railway nowadays though for working staff's family.
But still we have not found and got that bag whom has to taken and given.
Requested awareness to station and rpf for people support.