Personal — credit card system not functioning

I get my car diesel filled at reliance pump. However every time i go, to sanpada petrol pump, the credit card system does not work. Last time on 23rd i was there, i had given written complaint. Today again i went the card system was not working.

I had given written complaint wide the ref number 189, the original copy was still with them today also. I have again given complaint today.

On 23rd i had tried to call the manager for complaint he did not lift the call. Then after about 4 hrs i received call. The person on other side was arrogant and rude. He told me to go to station and find that system is working. Do you expect me to travel 10 kms to just find the system working. The person was behaving like he is the decison maker and does not care about.

If the system remains working then how come last 4 instances the machine was not working. Even any theory of probability will not be able to justify all 4 times credit card system not working.

Does any body addresses any customer complaint or are left to the mercy of the so called system which has no system. It appears that no system is the system at reliance like any other psu. I believe even psu's will take some action. But alas at reliance the same is just ignored.