Personal — my booking on gozocabs id: droo1739611 after cancel want to refund

Address:

Bikaner, Rajasthan

Online

Anurita
Name : satya narayan vyas
Email : [protected]@gmail.com
Hello! This is anurita from gozocabs.
I have booked a car on 15/02//2020 at 01:07 pm for pick from on 15/02/2020, 000004:00 pm by my another phone number [protected] which was crashed on same day
Booking id: dr[protected]
Yes
This booking was marked as no show.
You didn't came for pick up.
Your supporting staff making fool i have cancelled booking same day about 05:00 pm
But sir as your pick up time was 4 pm and if you would cancel it around 5 pm then system will not process refund.
Why not when i a m not availing your service?
Can i proceed this case to consumer court form or you negotiate?
We would request you please drop an mail to us at [protected]@gozocabs.com, our relevant team will revert back shortly with resolution.
Our customer advocacy team will take care of your needs and ensure we address the issues reported.
I am waiting your answer your answer yes or no. I am also drop mail to given but answer service was very poor seems like not operating. Although i drop a mail.
You for creating ticket id #441-440
Gozocabs unit-302, bestech chambers, b block, sushant lok, phase 1, gurgaon, harayana 122001