Pest Control India — contract made on 27-10-18 and services provided for termite control that time but heavy recurrence can be seen after 5 months

Address:

Mumbai City, Maharashtra

Pci entered into a contract with us and their people provided services but caused lots of hardships to us. As per contract made by tantu saha there had to be an inspection after 4 months and when we complained to him before 4 months he said it would be done automatically and we didn’t have to worry but nobody turned up and after 5 months there could be seen heavy recurrence if termite infection at various places. When complained the operations executive visited us and got the treatment started at places where the infestation was visible. Te work is still in progress and looking at the current work we can easily make out that the earlier work was done improperly and in a hurry. Now we have been told that each hole had to be treated with pesticide around 2-3 times but in october only once was the pesticide injected in holes and immediately closed by another person with white cement. We got the entire house painted with velvet touch paint and they are saying that to get the entire treatment done at all places again holes would be drilled in - who would bear the cost of such expensive painting of the house is a question since pci denied it.
Pci had charged us much more than the other competitors and people who recommended their name to us had said that after the treatment there would be no cause of worry for another 3-4 years and i have seen flats which had undergone treatment through hi care services that they are peaceful even after lapse of more than 6 years.
Why inspection was not done at the determined date and why follow up treatment is required us not justified in my case. Tge warranty given was 1year and when i had pointed out to the said sales person about the appearance of mud houses in my kitchen he promised to come but never turned up-it seemed he was only interested in collections the money and was not st all worried about customer satisfaction-such is the condition of a renowned company. Please take action against pci fit being careless in performing their duties