PharmEasy — delivery charges applied without informing

Order ID: 4725818
Bill to: Sagar Gera
I had ordered 2 Strips of CYTODROX 500 mg. MRP of 1 strip is Rs.126.32 so total comes to Rs.252.64. In pharmeasy if your order is above Rs.250 delivery charges are not applicable.
The vendor in order to earn delivery charge add 1 strip of old stock and 1 strip of new stock. Price of old stock strip is Rs.122.12 so that became 248.44.
And without informing me delivery charges were applied to my invoice and now after complaint they are not ready to refund the same.
It's a clear case of intentional cheating with the customer. If it was a genuine case customer care of pharmeasy would have called me and informed me. But they just wanted to earn Rs.25/- delivery charges.
Its a shame on pharmeasy.
Pl. take urgent action on such companies who intentionally cheat the customers
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Complaint comments 


I had placed order for 2 products viz. Met-XL 25 & Diamicron XR 60mg on 27/07/21. While making the payment, the above 2 products were displayed and I according made the payment. To my surprise, when I opened the packet today morning as I had to take my sugar tablet, I found only one product viz. Met-Xl 25. When I called upon their customer care, they informed that the order was for only one product and the amount paid by me includes delivery charges. No mention of delivery charges was made while paying the bill charges. For your information, if the order was only for one product only, I would have purchased Met-XL 25 from my local chemist, who is just located in my society. You are requested to look into the case and amicably resolve the issue.

From : William D'souza (Nerul, Sec 27).

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