PharmEasy — medical report not delivered

I availed their services for cbc blood and urine routine test and they said that report will be delivered online in max 24 hrs but it has been more than that. On calling them every time they say to give them half hour or one hour but not providing the resolution. I called them 5 to 6 times and sometimes they disconnect the calls as well and when i got angry on them then they sent a report but of some other patient. Doctor has asked for a report but i am not able to provide it because of these issue. I don't know with such un-professionalism in medical line how they get that medical license. These are medical report which should be treated with utmost importance.