[Resolved]  PharmEasy — unprofessionalism/inauthentic service

Hi,
I have ordered a diagnostic test from pharmeasy (Order # d117250, mobile no. [protected]) & blood sample was supposed to be picked up from my place on 31st december 2019.

I had a doctor’s appointment on 2nd jan (Thursday), i was supposed to produce the reports to the doctor on the same day for my wife. My wife was diagnosed with a gallbladder stone and is supposed to get operated, hence visiting the doctor on the same date was utmost important.

However, this was not the 1st time when pharmeasy failed to be professional. I have never highlighted this but this time i had a big loss in terms of time, my wife’s health, money and my work.

On 31st december, i received a call from the technician at around 6:30 am that he was supposed to visit my place in 5 mins, whereas the scheduled visit time was between 8am to 9 am. I requested him to visit us on the scheduled time as the fasting duration for my wife will be 10 hrs only between 8 am to 9 am. The technician agreed and went back. Till 9 am no one visited my place. I contacted the technician several times again, but this time he refused to come. I contacted the customer support & i was ensured that the sample will be picked up in next 1 hour by some different technician. We waited for almost 2 additional hours but no one visited. We contacted the customer care several time, and lastly we were given a different slot of sample pick-up and that was on 2nd jan 2020 between 8am to 9 am. We had no other option but to agree to the same. We were ensured by the customer support executive that she will keep a personal follow-up with the technician in order to get the sample pickup done on time. We though that we should trust one last time to one of the leading healthcare brand of india.

Anyways, on 2nd jan 2020 it was no different. No one visited my place till 9am and neither have received any proactive calls or update regarding the sample collection. Upon calling the customer care, they have given us some silly reasons, but the fact was if we could not have produced the reports to the doctor on the same day evening, the operation will get delayed by 2 more weeks. The doctor’s next scheduled visit was on 9th jan & i was supposed to travel outstation on a business trip during that time.
We had a lengthy discussion with the customer care and finally we got to speak to a manager. We no more wanted to get the service from pharmeasy. We were not sure, a company which cant be trusted on punctuality time & again, how can we be so sure about the authenticity of the reports of the blood sample! We have no more trust on this company.
There was no other way that we could see the doctor on the same date with the reports as all these discussions happened till afternoon with pharmeasy. So finally we requested pharmeasy to refund us the amount and also help us with a compensation amount. We had no intent to let go pharmeasy this time. The manager ensured that he will help us with the compensation amount. We thought this was another last time we will wait else shall take this up legally with pharmeasy.
This company is playing with lives of human being! We couldn’t see the doctor yet. We have got the sample blood test done next day from a local diagnostic center (Must more reliable than pharmeasy). I had to cancel my business trip & had a loss of rs. 20, 000. The scheduled surgery of the wife got delayed by at-least a week!
On 3rd of jan we received a proactive call from the same manager of pharmeasy informing us that they shall compensate us with an amount and will confirm by the end of the day on 3rd. I chose to give him 1 more day time before i could take it legally.
Trust me, today is 9th jan, we are yet to receive any update from pharmeasy.
Pharmeasy: the most unreliable, unprofessional, unauthentic company of india. I don’t need any more compensation amount. Will be bound to take this on a public & legal forum now.

Thanks,
Abhishek misra
(Husband of – samhita acharya)