Philips — Audio system-defected piece provided and service advisor not attending

Dear Philips Consumer, Service request is registered with Job No.[protected] to our Service Center nearest to you. Contact No. [protected]

Above mentioned request was raised 5 days back but service advisor is least bothered to attend the call and revert
Have purchased the product just 20 days back for some home function but due to pathetic product and now pathetic service I am very disappointed by Philips
Request to please either replace the product or repair it to perfection on very urgent basis else would be raising the request at consumer forum