Philips India — 2.1 speakers mms4200 complaint number sup 001/440893

Address:

Chennai, Tamil Nadu, 600040

My complaint number sup 001/440893.
I made the complaint regarding the non function of few of the procvisions like not switching over to usb and sd reader mode, on 5th of this month.
Till date even after lapse of 9 days no representative reported and no feed back is coming forth.
On few time contacting one techinician by name mr. Senthil phoned and enquired about the problem and there after no response. Again contacting chennai office on number [protected], after two days, it was conveyed that the spare parts have been ordered and expected within two days and the technicion will come and replace the product at home.
Since nothing was progressing again after four days contacted your chennai office (On 14th october 2017) and still they convey that the spare parts is not received, and it will take time.
On contacting the incharge of the service centre mr. Santhanam, said that the unit has to be taken to workshop and after 2/3 days after replacement of the parts it will be returned. After explaining that the speaker system is used with philips led tv (48pfl4958/v7, which has poor audio system) and if the speakers (Mms4200) taken out for long time we will be facing problem with tv. Then he said that they will take the speaker on monday morning and return in the evening after fixing the problem
I fail to understand the following:
1) is philips not carrying such small parts with them in their chennai centre?
2) does it take more than 9 days (And even more) to get the spare parts from other locations?
3) why no technician reported for assessing the problem upon complaint?
4) initially it was said that on receipt of spares the same will be replaced in my house itself, but why they want to take away the unit for fixing now?
5) when spare part is not received for such a long time and the availability is not known, how by monday it will available at the workshop and repaired by the same day?
6) the non-availability of spare is only a false execuse to purchase time/ to avoid repairing the fault?
I need a definite response about the replacement.