Address: | Bangalore, Karnataka |
Hi,
Ref : refer Invoice 0/[protected]/018520. tax invoice 160v1316674 dt. 01/02/2015 from metro cash & carry.
Purchased 29PFL4738/V7 LED TV against the refereed invoice on 01/02/2015. The television stopped working i, e went blank on 09/09/2015 and a complaint was lodged with customer care (ref code s44313) on 10/09/2015.
The service engineer inspected and was given to understand that the screen panel was defective and needs to be replaced, took photographs and left saying that he would get back .
Visited the service centre at rajajinagar, bangalore the next day 11/09/2015 and provided xerox copy of invoice and requested for stand by till the issue was resolved but was turned down.
Assured replacement with in 4 days, but yet to materialise even after 12 days. And even a personal visit to the service centre has not envinced any action from the concerned .
Find no resolution in immediate coming days, hence this letter.
Did not expect such a service form a reputed brand. Let down.
Thanks & Regards,
DEEPAK H.
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