Philips India — be fooled, misled, in appropriate service

Address:

New Delhi, Delhi, 110076

We have lodged a service complaint for an led tv as per above cited subject whose sound was errant and at times no sound at all.

The service was attended by one mr. Rajesh having m#[protected] from m/s smart care services on the 06 june and a service fee of rs. 580/- charged.

It was told that the new speakers have to be obtained to correct the sound system and we have given our consent on the same.

On the 12 june the tv was brought to our address and while installing it was found that the unit was not properly fitted and many screws were missing which is very bad on the servoce centre of a high repute.

The tv when installed did not operate well though the sound is ok but channels could not be seen despite several attempts by the technician who has come to install.

Another concern we ask them to produce us the old speakers and the new installed should have their serial number mentioned on the invoice copy.

Finally the tv was taken back the same day for final correction and till date nothing has been heard from the service centre who were assigned this job.

The matter is of serious concern and taken a longer time to get re installed.

Your earliest intervention in this matter shall be highly anticipated to initiate any consumer complaint for in efficient service.

Best regards

Jatinder mohindru
M#[protected]