Philips India — Bt4200/94 faulty bluetooth speaker

Address:

Philips India Limited 8th Floor, 9B Cyber City. DLF Phase 3, Gurgaon - 122 002, Haryana Tel.: 91-124-460 6000 Fax : 91-124-460 6666

Dear Sir/madam

I have purchased one Philips Bluetooth Speaker from online website Flipkart in month of Aug 2020 and product which was supplied was faulty and they changed that product after one week after that it has merely worked for 10 days and one day suddenly it has stopped working i have connected company customer care and they replaced the product after 15-20 days but again after a month on the day of diwali that product has stopped working Again I have connected customer care they have registered complaint and said once again it will take 15-20 days . I have asked customer care that the service center is 30-35 Kms from my place if it possible please change it at my home or else provide me refund of my money as what is guarantee of the product that it will not became faulty again. Customer care has given no of their area service manager he said me on call that you complaint is not much big and it is very normal but you need to come to service center first I asked them please give me guarantee that this time this product will not became faulty . I am very dissatisfied with customer service of philips .

I request you to please connect with philips and do the needful.