Philips India — defective tv not being replaced or serviced by philips tv: pathetic after sales service

Address:

Mumbai City, Maharashtra, 400063

Dear sir / madam,

I had purchased a phillips led tv (Model no. Phillips uhs led 42put7590-pda + dsp475u) on 10th november, 2015 through vijay sales, andheri west. The tv is under a 5 year warranty. Relevant invoice & warranty.

This tv has been defective since april 2018. Their after sales service is absolutely pathetic and they are very rude in talking to customers. After sending around 20 25 emails, calling the concerned area manager mr. Vikas pande who til date has not picked a single call of mine (Must have called him atleast 100 times.. God knows why their customer care gives number of people who are least bothered in picking up calls).

The tv was replaced eventually on may 30th. But the tv again got defects in just 20 days of functioning i. E. Till june 22nd.

Again i have raised complaints and i am sending countless emails everyday but i am not getting any response from the arrogant service center people.

For a common man like me i am being rendered helpless at the mercy of few people who are actually damaging the reputation of philipps. Infact i would never want anyone to go through this ordeal of mine.

It may also be noted that while i am wihtout a tv practically since april 2018, i have also paid 1000 rupees for the first replacement tv as delivery charges and again 944 rupees as service charge to register complaint charges. While charges are being taken from me no action has been taken.

I demand immediate actions firstly against this arrogant area manager mr. Vikas pande who i feel is completely useless as a area service manager and needs to be taught basic etiquettes about customer service.

I am going to take phillips to the consumer court if required and i will make sure they get enough publicity to let the world know what shady business runs behind the screen and what misery awaits for each single one of a philipps purchaser.

Request your forum for help for a common man.

Thanking you,

Regards,

Kunal

[protected]