Philips India — electric rice cooker

Address:

Mumbai City, Maharashtra, 410209

Dear sir,

We purchased electric rice cooker. Within warranty period the pot within it got damaged. We are looking for the replacement of the pot. But the merchant says it can not be replaced.

What is the use of the cooker. Just because the pot within gets scratched i will have to go for new cooker. I am surprised that this very much replaceable part is not available even for purchase. I am really disappointed.

Please find the photos of date of purchase, product details, merchants name and damaged pot.

We registered complaint with the merchant 8 months back. Still he has not acted upon it. Looking forward for your intervention and help us get the damaged part replaced.

Regards,
Kripashanker sharma