Philips India — exchange of my earphone

Address:	Burdwan, West Bengal, 713301
Website:	taking too much time for exchanging earphone

I bought an earphone of philips (She 1505/bk black) from paytm. At the time of buyiny they told it has a warranty of 6months. After 3months there came some problem then i go to the nearest service centre - s. P enterprises, ghanty bhavan, 173, g. T road, asansol. There he taken my earphone on 12.06.2018 and told to come after 15 days. After 15days i went there then he said no the earphone has not came yet and when it will come is also not sure. Its more than a month and i have not got my earphone yet.
Deteils:-
Name of coustmer - neha pal
Date of incident - 12.06.2018
Recipt serial no -448

With regard,
Neha pal