Philips India — facing same problem with philips led tv even after being repaired twice

Address:Ranga Reddy, Andhra Pradesh, 500098

I own a LED TV with model number: 43PUT7791/V7 which was sold to me with 1+2 years of warranty on Feb 21, 2017. From Sept 2018 my TV screen started showing black colour patches. I tried to get it resolved by calling customer care number 39404040. And service task was assigned to United Electronics Phillips Servicing Centre. They got my TV repaired twice and charged me service charges & travel charges. But the black patches come up again after 15-30 days. I again requested for the proper and total repair with complaint number HYD[protected] on Jan 9, 2019. But nothing has happened till today Feb 20, 2019. When checking about the status they say spare part is pending. Customer care executives always reply back that they will rise a reminder and then they ask me call Service Center guys. Who in turn have no idea when they will get the spare part. OR else customer care guys give me Number of MR. Abhishek ([protected]) OR Mr.Vikas ([protected]) who are supposed to be Philips Customer care managers. But they never answer the calls.

I seriously do not understand why my TV happened to have same problem again and again even after being repaired by authorized service center twice. Why is my latest service request HYD[protected] has been pending for more than a month. Why do not Abhishek or Vikas answer any calls, why do customer care even bother to provide Abhishek or Vikas numbers to customers whose problems are not being addressed. Is this never-ending loop to keep customer going on to and fro from customer care to service center then Abhishek or Vikas (a dead end with no response) so that customer finally runs out of the warranty or replace the existing item with other brands with better after sales.

All I expect is to get my TV properly fixed so that it never again gets the same problem again OR replace it with new TV.

Below the are all the service request number which I received every time I escalated same black patches on TV’s screen. From past few days customer service number is no longer working


HYD[protected] on Sept 15, 2018

HYD[protected] on Oct 14, 2018

HYD[protected] on Oct 31, 2018

HYD[protected] on Nov 17, 2018

HYD[protected] on Jan 8, 2019
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Hello sir,
I am nikunj patel from navsari, gujarat
My philips 50" TV is not working since 2 months and i already book my complain but from two month no activity.
My complain no. ASI-[protected]
And AHM[protected]

So plz kindly solve my complain

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