[Resolved] Philips India — false commitment for air purifier

 
3 Reviews
Delhi, Delhi, India
 shivamgoyal30
Bought philips air purifier ac2887 from hari om electronics.
They sold it with the verbal guarantee that the filter will last atleast 1 year if not more. This being the selling point of the purifier.
Used it for a week and it stopped working.
After talking to the customer service, the head says they dont take guarantee for the air filter. What use is their 1 year guarantee if they dont change the filter when it doesn't work?
We believe they have sold us a used product, otherwise the purifier does not work at all.
Complaint marked as Resolved Nov 12, 2017

Complaint Status


[Nov 09, 2017] Philips India customer support has been notified about the posted complaint.
Electrical POint's response, Nov 04, 2017
the ironbox was purchased under warranty period and now the product is not working .kindly look into issue and do the needful
Electrical POint's response, Nov 04, 2017
please let us know what would be the alternate way to reach the right point of contact to get the service done
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

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    Philips India - false commitment for air purifier