Philips India — horrible customer service

Address:

Ahmedabad, Gujarat, 380051

Hi team,

This is regarding the sr# sup001/462415 for the product philips mms-4545b 2.1 channel speakers system. The request got closed without fixing my problem. When i contacted the philips service center aalap services regarding this issue i was told that the case has been closed and i need to contact their manager hemang bhatt on his contact# [protected]. Since then i have been trying reach him but he never answered my call. This guy (Hemant bhatt) never answers or disconnects the call.

I have been trying to reach him for last 6 weeks but he never answered. This guy is a customer support manager and he does not even have a sense of responsibility. If he is not responsive then why the customer service reps keep providing his number.

I filed this complaint (Sup001/462415) regarding the faulty product (Mms-4545b 2.1 channel speakers system). The service engineer visited my place after a week and tried to replace the faulty part (Speaker) which was also faulty. Hence he took back that part and asked me to contact mr. Hemang bhatt on his contact# [protected] for further assistance but this guy is non responsive. When i contacted aalap service they informed me that the case has been closed without my consent and they referred me back to the same person who is not responsible enough to answer the call.

L am extremely disappointed with their service and i may not purchase the philips products again in future due to such bad experience and i may suggest the same to my near and dear.

My problem is still not fixed and the warranty period is getting lapsed.

Jitendra shukla
[protected].