Philips India — philips led tv under warranty no service no replacement no refund

Address:

Bangalore, Karnataka, 562125

This is w.r.t my Philips LED TV 55" which is in extended warranty.
My TV has Blackout issue for which I logged complain on 22nd Oct 2017 #BAN[protected]. I had to drop my TV to service center on my own cost and then repaired and given back to me which did not work for 2 days. Black out was seen again and logged complain again on 2nd Nov 2017 #BAN[protected] and dropped TV again on my cost to service center.

Service center was unable to Fix for 1 month and offered replacement. I agreed and they reverted after 25 days that even replacement is not possible.

They offered Refund, I agreed and shared my Bank account details 5 days back.

I called customer care[protected] to check complain status and found that all complains are closed. This means they did had any complain to track Refund.

I do not have any update and time line by when they will process my Refund.

I dropped email, tweeter, whats app etc but NO update.

Contacted following set of people.

Service manager Delta Service Center BTM : Mr. Anish : ([protected])
Philips Head Office : Mr. Manjunath : ([protected])
Area Service Manager Mr. M Satyanarayanan : ([protected])
Branch Service Manager Mr. RAMESH K N & Mr Jackson ([protected])
Zonal Service Manager Mr. BISHOR KURIAN ([protected])
Senior Escalation Head : Mr. Raj Kumar Jha ([protected])
Corporate Head : Ashish Bhan ([protected])

Please help me get my refund.