Philips India — philips speaker mms4545b faulty product

Address:Flat No. 502, PNR colony, Aminpur, Chandanagar, Hyderabad 502032, Hyderabad, Andhra Pradesh, 502032

I purchased philips mms4545b from reliance digital, soon after i connected the speakers at home see that it is faulty. Have raised a complain with philips & after couple of days sent the technician which he did nothing by just giving temp fix & soon after he left problem reoccur. Also the behaviour of that technician was so rude as if he was doing a favor by selling the speaker. Hence i am being following up with philips for more than two weeks sent multiple emails, calls etc but not positive response. Seriously its very sad & waste of time by following like this, sometimes i feel like that i lost my money. But still keeping hopes by raising the complain here so that atleast the speakers will be replaced or money will be given back. Hoping for the best. Please support & assist.
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Philips India customer support has been notified about the posted complaint.
Dec 13, 2019
Updated by Sjoshi2006
Please reach out to me on [protected] for any more clarification.
Dec 27, 2019
Updated by Sjoshi2006
Still the issue hasnt resolved & nobody is responding on it. Please see if this can be escalated for faster resolution.
Jan 10, 2020
Updated by Sjoshi2006
I Dont think raising concern here wouldnt work as no one responded yet
Complaint comments 

Comments

Hi,
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.
Sjoshi2006's [Complaint's author] reply, Jan 10, 2020
no use, either the reliance digital helping out to resolve my issue nor the philips support team. No one is responsible to help me out. If you really want to take ownership please call me on 9823416838 & help to resolve my issue as the product is purchased from Reliance digital.
A dark shade on the upper part of the television screen

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