Philips India — philips speakers spa8000b

Address:

603204

I have purchased this product and wanted this to be installed in the wall.
I had given a request with customer care and got the comp. No.426517 dated 05/09/2017 and i was told i must pay rs.250/- plus what ever additional wires is used should be paid, and i agreed for.
But till date no one have come.
Is this the service of your produsts.
Kindly do the needful.