Philips India — philips tv model no 43put7690/v7 damaged

Address:

400068

I have bought 43’’ led tv on 9th sept’2016 from metro mall, attached is the bill of purchase along with the warrantee card of 3 years as well extended warrantee from bajaj for 2 years.
In the month of 1st march’18 my tv screen got black out i have registered the complaint accordingly on your customer service no[protected] the service person has attended this call on 13th march’18 and notice that the led has worn out, he has suggested to send this product to service center. Immediately within 3 days the service people from kandivali - east service station (Videocon service station) people visited to our place and taken that tv to their service center for repair, i have asked for any report or challan or any documents to that person, he replied not required as this is going in service center, the service center people will call and communicate with you for exact problem as well as delivery and if any changes to be done.
After rigorous follow-up with the after service center person the repaired tv was delivered in the month of april’18 however it was noticed that the corner of the tv was broken and scratches on the glass which we immediately notify the delivery people and they have agreed and told it was damaged in the transport and immediately they have taken back this to service center, form service center we have been told that the said tv being under warrantee will be replaced with new tv within 15 days time. This was the discussion in the month of end march’18, since then we have been following up with several peoples but nobody is responding & till today we have not got our tv.
Whenever we are calling your customer service no every time they keep on giving some different no to call, but every time we are not getting any answers/ reply
If we don’t get our tv replacement, we don’t have an option but to go in consumer court,
We never expect this kind of support and services from brand like philips.