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[Resolved]  Philips India — philips tv under warranty is not replaced

Data of incident : 15-nov-2018
Date of purchase: 10-june-2018
Client number:[protected] /[protected]
Place of purchase: moremegastore.
Tv length: 50 inches
Tv model: 7217 philips ddb smart led 50pfl

Description: philips led tv which was bought on 10-june-2018, was gone bad in 5 months i. E. Half tv screen was displaying a white strap. Due to which tv viewing is not possible. We have raised a compliant on which the service engineer has come and took the complaint told that t-con board has to be replaced. Below complaint was raised using mobile number - [protected]
Sms for above complaint: "ban[protected] will be serviced by punith[protected], svc point [protected] provide scode s20425 only if satisfactory job done, appt dt-15/11/18, 4:00pm"

After one month there was no response from the company and after regular followups their service engineer has mentioned that board or same model tv is not available so they cannot replace tv.
After that there was no response. The company has stopped its customer service number in bangalore in december and now in mumbai number also.
We are not able to followup to get a new tv. Please help.

Consumer name: naveen kumar c
Mobile number: [protected]
philips tv under warranty is not replaced
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Complaint marked as Resolved Apr 18, 2019
Philips India Pvt Ltd has returned the TV cost money.

Complaint Status


[Jan 24, 2019] Philips India customer support has been notified about the posted complaint.
Updated by NaveenKumarC Jan 24, 2019 Adding invoice

Updated by NaveenKumarC Mar 15, 2019 Still not received any update from Company. 4 months over and no response from Company. TV is unusable and can't be repaired.
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    Philips India
    Customer Care Service
    Customer satisfaction rating
    29%
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    Philips India Phone
    +91 22 6691 2000 [Mumbai]
    +91 80 4189 0000 [Bengaluru]
    +91 44 6650 1000 [Chennai]
    Philips India Address
    9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
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