[Resolved] Philips India — philips tv under warranty is not replaced
NNaveenKumarC on Jan 24, 2019
Data of incident : 15-nov-2018
Date of purchase: 10-june-2018
Client number:[protected] /[protected]
Place of purchase: moremegastore.
Tv length: 50 inches
Tv model: 7217 philips ddb smart led 50pfl
Description: philips led tv which was bought on 10-june-2018, was gone bad in 5 months i. E. Half tv screen was displaying a white strap. Due to which tv viewing is not possible. We have raised a compliant on which the service engineer has come and took the complaint told that t-con board has to be replaced. Below complaint was raised using mobile number - [protected]
Sms for above complaint: "ban[protected] will be serviced by punith[protected], svc point [protected] provide scode s20425 only if satisfactory job done, appt dt-15/11/18, 4:00pm"
After one month there was no response from the company and after regular followups their service engineer has mentioned that board or same model tv is not available so they cannot replace tv.
After that there was no response. The company has stopped its customer service number in bangalore in december and now in mumbai number also.
We are not able to followup to get a new tv. Please help.
Consumer name: naveen kumar c
Mobile number: [protected]
Complaint marked as Resolved Apr 18, 2019
Philips India Pvt Ltd has returned the TV cost money.
[Jan 24, 2019] Philips India customer support has been notified about the posted complaint.
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