Philips India — Repair of Philips sound surround system

Address:

Green wood Sonata , HIG 3 Flat no 13 B New Town Kolkata 700157

Lodged request with phillips in Jan to get my sound surround system repaired.. Their service center Aknit Infotech Kolkata sent a person on 28th Jan who took the system with him for repair at service station. He charged me Rs 600/ towards service charge without doing the repair. Aknit called me 2nd Feb to inform that it would cost another Rs 2875/ and asked to pay 50%. I paid same day Rs 1500/ by Paytm.. No news from Aknit and set has not been received. I called Phillip help line on 12th Feb and they told me that complaint has been closed on 9th Feb. I asked them is it there policy to charge customer in advance. How come complaint has been closed without sharing OTP. The help desk looks helpless and of no use. They even refuse to connect to their superior. Pathetic/ horrible experience. Philips needs to take action against such useless service providers and save their reputation. M K Goyal [protected]. My mobile number is my customer ID with Phillips.