Philips India — repairing of Philips TV in Philips service entre,trivandrum

Address:

Thiruvananthapuram, Kerala

Complaint against Philips Authorised service centre, Trivandrum Kerala-M/S.Vijay Electronics, Prop Mr.Shibu Mob. [protected]. From, G.Jayakumar, Principal(rtd)Industrial training dept, Kerala.Mob:[protected].([protected]@gmail.com) In the Ist week of Aprilm 2015, I informed Philips service centre, Trivandrum to repair myTV.A technician came and after inspection of TV informed that the LOT is burned and he has taken the PCB kit of the TVm to their Philips service centre for replacing theLOT .After two days he bring back the repaired PCBkit and installed in TV.The TV is found working with ahorizontal flickering at extreme top of the screen.I told him that this fault is newly occurred and is to be repaired & may be due to impedance mismatching of LOT.He again taken the PCB KIT to his Philips service centre.After 2 days I went to the Philips servicentre to enquire about it.At that time a new technician informed me to bring the TV cabinet fixed with crt.I given it immediately.After 2 days the same technician told me that the CRT of the TV is defective and the horizontal flickering cannot be rectified. I told to give back myTV after removing the newly placed LOT. He given back the TV with some purposefully introduced faualts which any one can be detected. I given the TV an expert technician having more than 20 years experice and personally known tome.He explained that the first fault is due to the fault of LOT and the flickering is due to the mismatching of repaced LOT which maynot be a original.He also told me that now this PCB can not be repaired because they have created some another faults with intention no body can not repaired. I told him to replace a Korean kit and he done it and the TV is working with some little clarity.(The old pcb is with me now). My question is 1. why they told me that the CRT is defective 2.Why they introduced some faults purposefully.Is it a cheating? 3.Who is responsible for this?is Franchisee or Philips.4. What is the next step? 6.Why they have not given any receipt for this transactions? On 11.5.2015 I have informed all these factors to Mr.Shibu, proprietor of this Philips Frachise and he kept silent.He may not knowing these incident .Only the untrained technicians is responsible. This is the second incident for me in this service centre.One year back I have given a Philips Iron to service .They have given it back with the top cover broken.I left it there itself.Please give proper factory training in servicing for these unqualified technicians of franchisees periodically. With disappointment G.JAYAKUMAR.