Philips India — Shaver/Trimmer under warranty is not being addressed by philips service centre

Dear Sir/Madam

I Chinmoy Chattopadhyay, resident of Kolkata purchased a Philips Shaver/trimmer from flipkart having invoice dated 31.12.2018 for Rs 3999.00 and with two years warranty on the product.

The product is not working since last 08 months and due to Covid-19, I could visit a authorised Philips service centre on 22nd September 2020 and presented the product and its Invoice bill.

They took the picture of the product and said they would let me know over the phone and i don't need to submit the product with them until they comfirm me to do so after confirming with their company.

After a few days i was told that they cannot help in my case as the warranty card wasn't there and the product has been rarely marketed in India.

I read the warranty policy of Philips and it was clearly mentioned that only Invoice for purchase proof is needed and nothing on warranty card was mentioned as i was told.

I contacted the area incharge of Philips company Kolkata, Mr Sourav Das on his mobile phone ([protected]) and sent him all the details of my complaint. He too seems to be not entertaining my case.

I am really helpless and I don't know whom to complain further...Kindly Help.

Chinmoy Chattopadhyay
Superintendent of Fire Service
Airports Authority of India
Ministry of Civil Aviation
Govt of India
[protected]
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