Philips India — Steam Iron caught fire

Address:Gurugram, Haryana

I brought steam iron from sargam electronics on 23/05/20. While using it within 5 minutes on 17/6/20 the steam iron caught fire and the fire was so severe that the metal plate below it melted and fell down. I contacted the seller ie sargam electronics they said that they are not responsible for any service post selling and directed me to call the company. On contacting the company philips they said that it is lockdown going on and they wont do anything and asked me to come to their gurgaon office.
May i highlight the fact that the iron is still under warranty and since then the company and both retailer are not picking up phones.
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