Philips India — tv

Address:

Bangalore, Karnataka, 560060

Team,

It’s been very disappoint to know, such a big company is least bothered about customer service, it’s been very long i have been writing to resolve my issue i failed to here from your end.

I have been raising a service request and observed that same has been closed without my notice and resolution.

It’s an last reminder to completely fix my tv issue, otherwise tomorrow morning i am writing to your india ceo office on my query and service experience.

If the same still not next week i will lodge a complaint in consumer forum bangalore.

Regards

Harish

From: harish o
Sent: thursday, february 09, 2017 2:29 pm
To: 'philips tv'
Subject: re: [external] re: tv query : 49 "pfl comp - ban[protected] and ban[protected]

Dear team,

I have been following with mr mahesh on below mentioned issued, initially he asked me few days’ time to get back on the cost of replacement, i have been trying to reach him he is not responding.

Regards

Harish

From: philips tv [mailto:philips. [protected]@pemail.in]
Sent: saturday, january 21, 2017 9:22 am
To: harish o
Subject: re: [external] re: tv query : 49" pfl comp - ban[protected] and ban[protected]

Dear customer,

Thank you for contacting us. We are looking into your complaint on priority

We do apologize for the inconvenience that you are facing with our product..

We have forward your complaint to our concern department also here by we are requesting you to contact our area service manager mr. Mahesh k n ([protected])/ branch service manager mr. Ramesh k n ([protected]) to get the issue resolve

We assure you of our best attention always in case there is any further assistance required, please feel comfortable to revert to us.

Regards;

C c team

From: harish o [mailto:[protected]@dbs.com]
Sent: friday, january 20, 2017 3:08 pm
To: philips tv
Subject: re: [external] re: tv query : 49 "pfl

Team,

It’s going to be one of the worst experience from your company, don’t care about customer issues, even i tried reaching call center, the person answered the call post hearing my issue simply disconnected the call.

You want me to write the customer experience on your face book page. I will wait for a day if i have not received any response i will lodge a complaint in the consumer court.

Regards
Harish

From: harish o
Sent: tuesday, january 17, 2017 12:11 pm
To: 'philips tv'
Subject: re: [external] re: tv query : 49" pfl

Dear team,

Your representative visited the premises to check the product and claims that screen got damaged, its happened post your installation.

I have locked my home for few day on our travel, i seen nothing major post my return, i can see a small cracks on the left side top corner.

I would like to check with you is the screen is very like, i am an existing user of samsung 40inch tv since 4 years we have sticker a doll another stickers an moved 3 house, sill screen is very strong.

Is it you guys making suck a thin screen so same will get affected with short moves or mild hits (I do understand ball hitting a screen please don’t imaging this kind of hits).

Is it very bad quality of the products you are producing, need to be circulated to word as not value for money products you are producing.

I want someone to speak to me for an understand, product is in a warranty why can’t it to be replaced, or i have to put this incident in a public form regarding quality of products philips producing comparing with competition.

Regards

Harish
[protected]

From: philips tv [mailto:philips. [protected]@pemail.in]
Sent: wednesday, december 28, 2016 5:04 pm
To: harish o
Subject: [external] re: tv query : 49 "pfl

Dear sir,

Thanks for patronizing philips tv!!
We regret for the inconvenience caused to you in this regard..
We have already registered your complaint by today and your complaint number is ban[protected].
Our engineer will visit your place within 24 hours and he will call you before the visit.
Our service center contact number [protected], you may call if there is no response before end of the day.

In case there is any further assistance required, please feel comfortable to revert to us.

Thank you.
Regards;
Philips tv customer care
Contact center number :[protected]
Working hours : 9am-9pm (Monday-sunday)

From: harish o [mailto:[protected]@dbs.com]
Sent: wednesday, december 28, 2016 12:56 pm
To: philips. [protected]@pemail.in
Subject: tv query : 49" pfl

Dear team,

Recently i have purchased a tv of 49 inches, i am seeing 3 inches blank screen on both the side of the screens for few channels it will increase and decrease.

Could you please contact me or send someone to check the feature of tv connection.

Regards

Harish
[protected]