Philips India — Unsatisfactory response from customer care and Area manager of Philips Mr. Abhishek Ranjan

My TV had issues with the sound system. I had registered a complaint with customer care.And my Job no.[protected]. The engineer concerned came to my house and said the TV had issues with its panel, which was not a problem for me, so I agreed and asked for the date on which I would get the TV back. I was told that the date would be confirmed after taking the TV to the service centre. After second day, i received a call that i have issues with sound box and panel, and costing me (Rs 1, 200+ Rs 3500). So i asked that when will i recieve the TV after fixing all the issues, he said after one week. I told him I can't wait for those many days so i asked them to fix only the sound box (as they confirmed that i will get my TV in next 2 days). After two days they called and said that my panel is damaged and TV is not working. I asked them why TV stopped working suddenly as it was ok when they received it from home. So engineer Manish from Dizitec Services his explanation was that they did cleaning and after cleaning it is not working now and that i have to pay them Rs 4700. So i called the Area Manager Mr. Abhishek Ranjan for this issue, he told me that he can't take action on this (and said he can't hit the engineer and make him work)--- this was the explanation provided by the Area manager of Philips. I don't want him to hit anyone, but at least I expect minimum courtesy from an area manager when he is speaking to a customer. The service centre has no right to forcefully charge the customers for the services they have not asked for. If such an irresponsible behaviour is meted out to the customers, I am sure I won't buy any product of Philips in the future. To add to this, I want to say I was pretty satisfied with the brand...but this experinece has affected me adeveresly.
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