Philips India — why legal action should not be taken against phillips

Address:500008
Website:www.phillipsindia.com

Hi,

I'm one of the loyal customer of phillips but thought it's not going to be same after getting worst customer service from phillips. I had purchase phillips 55' led tv of model 55pfl5059/v7 az on 23/01/2016 from 6-1-91/10 & 5, bajaj electronics near telephone bhavan, lakdi-ka-pool, hyderabad-500004 on my fathers name: mohd shafiuddin. We had a problem with led tv on 27/03/2018.

I have tried calling the call center number which is [protected] or [protected] but it didn't get connected to live person, the call always get stuck at ivr. Then i found the live chat option on phillips website by which i registered a complaint. With job no : hyd[protected]. Technician visited home & suggested to take the tv at nearest service center & he also confirmed that led tv is under warranty.

I had submitted the led tv at maha lakshmi electronics 3-6-369/b/5, ground floor, street no-1, himayath nagar, hyderabad - 5000029. They informed me that they will repaired the led tv in next 5 days. When i try to take the status of my led tv compliant, mr arun goud-[protected] the manager of maha lakshmi electronics provided the worst customer service. He informed me that the phillip led tv parts are not available, so he suggest me that he will repair the led tv by purchasing the parts from outside. I've deny the suggestion and asked him to get it repaired under warranty through phillips then his voice got changed & told me that "phillip company is getting closed in india".

After that made complaint thorough chat & got the number of hyderabad manager venkata krishna m-[protected]. He also informed me that he will check & get this repaired or he will replace the led tv. After that there is no response from any one, even they are not picking up my calls as well. I want this to be fixed & resolve asap.

Iif my problem is not solved or if i did receive any commitment from phillips i will sue phillips in consumer court n i felt i'm being cheated by the phillips n harassed by the phillips customer care

Please look into this and take sever action on this complaint

Mohammed shakeeluddin
[protected]
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Philips 3200 Series LED TV
Dear Sir,
My LED TV has not sound i.e. volume Zero
[protected]

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