PhonePe — 10000/- deducted from my account but not reached to payee account

Address:

Solan, Himachal Pradesh, 174101

Money deducted but not transferred to payee account

I have done 10, 000/- rs online transaction using phonepe app. On 1 aug my account debited for 10, 000/- rs and kept with sbi not credited to payee. Phone pe site not responding. Called phonepe app help customer service. After some hours they told me to wait for 3 days before credit can happen and as per message it will give credit on 4th aug, which is sunday. I have tried to contact again on phonepe app but till now they have not responded. Now at 9:20 again i called on customer care number, they told me to wait till 11aug. I need this money urgently. Phone pe is a harassment company. Electronic tfr takes less than 5 minutes. Phone pe if you use will take 10-11days to one week. I shall not use phone pe again and advice all friends to discontinue.

Thanks
Ruchi