PhonePe — bill payment issue

Address:B-3 AZAD NAGAR CIRCLE, PUR ROAD, Bhilwara, Rajasthan, 311001

My phone pe customer id no is [protected]
I have an issue with transaction id no n1907121739425282235905, dt. 12/07/2019 at 5:39 pm of rs 8999 to the client (Ajmer vidyut vitran nigam ltd.)
As electricity bill payment made to the client from my kotak bank account via utr[protected] wasn't accepted by the client as the same decline on 25/07/2019.
I contact with the client for this as they are saying that this issue is reported to npci. Also, this amount yet not credited in my bank account, so please resolve this as soon as possible. The phonepe representatives are not cooperating with me.
Thanks & regards
Atul pareek
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Complaint comments 

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Sir

Yesterday I tried to pay AJIO through phonepe, the amount was debited from my account but the merchant hadn't received the payment.

It shows Paid to billdesk

Kindly help me regarding auto reversal

Order details

Order ID:QPHW[protected]
Date 17 August 2019
Message: collect request from billdesk for Order ID:QPHW[protected]
My amount debited but receiver not got money .7days ago made transaction. My balance amount deducted not added to my friend a/c.so please refund my amount. Debited person name Sahana N C
Credited name is Adarshakumar S. So plzzz refund the amount.

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