PhonePe — bus ticket refund (cancelled by operator)

2 tickets were booked on 30th august for pondicherry but on very next day received a sms saying due to breakdown of bus ticket has been canceled and i booked it onceagain.
As i didnt receive my refund i had called them on 12 they said it will be done on 14th i called on 14th they said 20th it will be done, i called them on 20th they said it will be done on 24th, i called them on 24th they said its a serious issue we will proceed to higher end and it will be cleared on 27th but still i didnt get the refund i called them today... They said it will be done on 30th they say... They are not taking things seriously.
*one of them cut the call because i used a word called blady... Only they have emotions not the customer... Its been a month issue is not taken seriously.
I am waiting for my refund... I have called phonepe customer care several time but nothing has been taken seriously.