PhonePe — can't withdraw money from wallet to account

I did top up 5, 500 rupees to phonepe wallet, and now unable to use the amount back to the account. due to without E KYC, when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable. The customer care of said company are unable to provide the solution.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.